Scheduling Courtesy
We know plans change. If you need to reschedule, cancel, or change your appointment, please let us know at least 24 hours in advance. Repeated changes within 24 hours may incur a fee.
Credit Card on File
A credit card is required to hold your appointment. We only charge it for late cancellations, no-shows, or same-day changes.
Appointment Reminders
We’ll help you prepare by sending email and text reminders before your appointment, plus a courtesy call and voicemail 24 hours prior.
Arrival Time
Please arrive on time so we can give you the full treatment. If you are late, we’ll do our best to complete your service, but we may need to adjust, reschedule, or cancel to respect the next guest’s appointment.
Appointment Etiquette
To ensure the best results, our providers need a calm, focused environment. Please relax and try to limit facial movement during your service. Many guests enjoy listening to music or a podcast, or simply resting during their treatment. We ask that phones be silenced and treatments remain private. You’re welcome to wait in the seating area until your service is complete.
Refreshments
Light refreshments and bottled water are provided. To help us keep the salon clean and comfortable for everyone, please avoid bringing outside food or drinks.
Health & Wellness
If you’re feeling unwell, please reschedule your appointment. We maintain strict hygiene standards to protect the health and comfort of both guests and artists.
Service Eligibility
To protect the health and integrity of your natural lashes and brows, we cannot perform brow sculpting or lash lifts if the hairs have been chemically treated within the past six weeks.
Payment & Gratuity
To streamline checkout, we recommend holding your appointment with the card you’ll use to pay. Gratuities can be added at checkout or given in cash to your artist.
Satisfaction & Adjustments
We take pride in our services and want you to love the results. If you have a concern, please contact us as soon as possible so we can address it. Complimentary adjustments may be provided in accordance with our policies.
Product & Retail Policy
All retail sales are final to protect product integrity. Defective items may be exchanged within 7 days of purchase—please retain your receipt and contact us promptly.
Memberships & Prepaid Series
Memberships and prepaid service series are non-refundable and non-transferable. Expiration details and terms are provided with each offering; please review them at the time of purchase.
Compliments, complaints, questions or concerns?
Our management team is here to help. Email info@dclashbar.com or drop a line below with any questions, concerns, compliments or complaints.