About

Policies

A few things worth knowing before your visit. These policies are here to respect your time and ours — so every guest receives the care we’ve built the bar around.

Before Your Visit

Scheduling & Arrival

Scheduling Courtesy

We know plans change and have relaxed our cancellation policy. If you need to reschedule, cancel, or change your appointment, we ask for at least 24 hours’ advance notice. Late cancellations within 24 hours will not be charged. Missed appointments are handled simply: a first no-show is not charged; a second no-show within any 12-month period will result in a full charge for the service.

Credit Card on File

A credit card is required to hold your appointment. We only charge it for late cancellations, no-shows, or same-day changes.

Appointment Reminders

We’ll help you prepare by sending email and text reminders before your appointment, plus a courtesy call and voicemail 24 hours prior.

Arrival Time

Please arrive on time so we can give you the full treatment. If you’re running late, we’ll do our best to complete your service, but we may need to adjust, reschedule, or cancel to respect the next guest’s appointment.

During Your Visit

At the Bar

Appointment Etiquette

To ensure the best results, our providers need a calm, focused environment. Please relax and try to limit facial movement during your service. Many guests enjoy listening to music or a podcast, or simply resting during their treatment. We ask that phones be silenced and treatments remain private. You’re welcome to wait in the seating area until your service is complete.

Refreshments

Light refreshments and bottled water are provided. To help us keep the salon clean and comfortable for everyone, please avoid bringing outside food or drinks.

Health & Wellness

If you’re feeling unwell, please reschedule your appointment. We maintain strict hygiene standards to protect the health and comfort of both guests and artists.

Good to Know

Eligibility & Payment

Service Eligibility

To protect the health and integrity of your natural lashes and brows, we cannot perform brow sculpting or lash lifts if the hairs have been chemically treated within the past six weeks.

Payment & Gratuity

To streamline checkout, we recommend holding your appointment with the card you’ll use to pay. Gratuities can be added at checkout or given in cash to your artist.

After Your Visit

Satisfaction & Adjustments

We take pride in our services and want you to love the results. If you have a concern, please contact us as soon as possible so we can address it. Complimentary adjustments may be provided in accordance with our policies.

Product & Retail Policy

All retail sales are final to protect product integrity. Defective items may be exchanged within 7 days of purchase — please retain your receipt and contact us promptly.

Memberships & Prepaid Series

Memberships and prepaid service series are non-refundable and non-transferable. Expiration details and terms are provided with each offering; please review them at the time of purchase.

Questions, compliments, or concerns?

Our management team is here to help with any questions, concerns, compliments, or complaints.