Before your visit

Full sets

How to prepare for your full set application

Makeup, oils and surface debris act as a barrier to the application adhesive. Even though we always perform a deep lash bath before each service, arriving without makeup or mascaras helps us to dedicate the service time to application rather than prep. Less time preparing means more time applying a set that is styled and applied with the utmost precision.

Come with clean lashes: no mascara, eye makeup, SPF or creams around your eyes.

Avoid caffeine, tobacco or any other stimulants that may cause involuntary facial movements and disrupt your artist's ability to work with precision.

Remove contact lenses for your comfort and safety.

Prepare to relax for up to two hours with your eyes closed. You are welcome to sleep, listen to music or relax. We discourage long conversations as it causes facial movements and distracts your artist from her technical focus and precision.

Full sets take 90 minutes to 2.5 hours. First visits include a 15-minute consultation.

Wearing extensions from another salon? Tell us, and we'll book an Outside Fill.

We recommend patch tests to guests who are new to the service, have experienced previous reactions to glues or sensitivities.

Fills

Come with clean lashes: no mascara or oil-based products. Brush them out the morning of.

Skip the caffeine, and plan to take out your contact lenses.

One-week fill: up to 30% loss. Two-week: up to 50%. Three-week: up to 70%.

At least 30% of your extensions must remain for a fill. Less than that becomes a new set.

Fills keep the style of your set: classic, hybrid or volume.

Lash lifts & tints

Come with no mascara or eye makeup, and plan to take out your contact lenses.

Skip the caffeine.

Pause retinol and exfoliating acids around your eyes for 3 days before.

Lifts are at least 6 weeks apart, tints at least 4 weeks. No extension removal in the 2 weeks before.

Ever reacted to a lift, tint or hair dye? Tell us, and we'll offer a patch test.

A lift and tint takes 45 to 60 minutes. Keep your lashes dry for 24 hours after.

Brows

No plucking or tweezing for 2 to 3 weeks before.

Come with clean brows, free of makeup and creams.

No sun or tanning beds for 24 hours before.

Pause retinol and exfoliating acids for 3 days before a wax, thread or Sculpt.

Taking Accutane, or took it in the last 6 months? Call us before a wax.

Sculpts are at least 6 weeks apart. A clean-up within 4 weeks of your shaping keeps the shape.

Lash & brow combos

No eye makeup, mascara or creams around your eyes and brows. Contact lenses out, and skip the caffeine.

No plucking for 2 to 3 weeks before.

No sun or tanning beds for 24 hours before.

Pause retinol and exfoliating acids for 3 days before.

Lifts are at least 6 weeks apart.

Facials

Come with a clean face: no eye makeup or mascara, and no contact lenses.

Pause retinol, exfoliants and strong acids for 3 to 5 days before.

Tell us about any recent peel, microdermabrasion or injections.

Your facial includes a lash lift, so lifts are at least 6 weeks apart.

Spray tan the same day? We do your facial first.

Spray tans

Tanning for an event? Book 1 to 2 days before.

Wax 24 to 48 hours before your tan.

The night before, exfoliate and shave.

On the day: clean skin, no lotion, oil, perfume, deodorant or makeup. Mascara and eyeliner are fine.

Wear loose, dark clothes.

Waxing

Let your hair grow to between a quarter and three-quarters of an inch. No shaving.

Come with the area clean and free of creams, lotions and oils.

Pause retinol and exfoliating acids on the area for a week before.

Taking Accutane, or took it in the last 6 months? Call us before your visit.

Spray tan too? Wax first, 24 to 48 hours before.

Training models

Plan extra time.

A student does your service while a master artist guides every step.

Follow the prep for your service: lashes, lifts, brows or skin.

Your visit was paid in full when you booked. Please give 24 hours notice to cancel.

Every visit

No eye makeup, mascara or creams, and no contact lenses.

Skip the caffeine.

Parking is free for 2 hours on Q Street and Reservoir Road. Allow 10 minutes to find a spot.