Before you arrive
Do I need a consultation?
Not required. Recommended for first visits, a history of allergies, or a specific request.
Is it my first time?
You are welcome. A patch test is recommended before a full service.
How long will I be here?
Brows about 30 minutes. Lifts and tints 45 to 60 minutes. Extension sets 1 to 2.5 hours. Fills 1 to 2.5 hours.
How should I prepare?
Arrive with the area clean and free of makeup and oil.
When should I arrive?
5 to 10 minutes early.
What if I am running late?
Text us at (202) 864-6930. Your service may be shortened or moved.
What is a lash lift?
A semi-permanent lift of your natural lashes from root to tip, often with a tint. Lasts 6 weeks or more with little upkeep.
How does it work?
Lashes are cleansed, set on a silicone shield and treated in two steps. Keep them dry for 24 hours while they set.
Which products do you use?
Elleebana, with Elleebana training.
Which solution is right for me?
One Shot for normal to coarse lashes. Profusion, vegan and thioglycolate-free, for fine or previously treated lashes.
C curl or L curl?
More than 10 shield sizes. Rods give a rounded C curl. Flat shields give an L curl or a straight lift.
What are lash extensions?
Synthetic lashes customized by your artist in length, weight and curl.
How often do I need a fill?
Every one to three weeks for Classic, Hybrid and Volume.
How long do they last?
Up to 6 weeks. Retention varies with season, temperature, exercise and how you sleep.
Why does pricing vary?
It reflects each artist's training and ongoing education.
Which brow tint do you use?
RefectoCil Intense Brow[n]s, made with the only color additive FDA-approved for tinting brows and lashes. Vegan, gentle on sensitive skin, in four natural brown shades.
How should I prepare for lashes, lifts or tints?
Remove eye makeup, SPF and under-eye creams before your service. Complimentary eye makeup remover is available in our restrooms.
Should I avoid caffeine?
Caffeine and other stimulants may cause involuntary movements that disrupt the service and results.
Can I wear contacts?
We recommend glasses. Some treatments may cause dry or irritated eyes. Complimentary contact solution and lens holders are available.
I have an event coming up.
Book your first treatment a few days before any major event. Schedule a consultation or trial ahead of weddings, anniversaries or galas.
How should I prepare for brows?
Do not tweeze or trim for 2 to 3 weeks. Limit sun and tanning beds for 24 hours before a wax or sculpt. No retinoids, exfoliants or strong acids near the brows for 72 hours.
What is your cancellation policy?
Please give at least 24 hours notice to reschedule or cancel. Late cancellations are not charged. A first no-show is not charged; a second within 12 months is charged in full.
Why do you need a card on file?
A card holds your appointment. It is only charged for no-shows or same-day changes.
Will I get a reminder?
Email and text reminders before your appointment, plus a courtesy call 24 hours prior.
What should I expect during my service?
A calm, focused room. Please silence your phone and limit facial movement. Light refreshments and bottled water are provided; please avoid outside food and drinks.
What if I feel unwell?
Please reschedule.
Can I get a lift or brow sculpt after a recent treatment?
Not if the hairs have been chemically treated within the past six weeks.
How do I pay and tip?
Hold your appointment with the card you will pay with. Gratuity can be added at checkout or given in cash to your artist.
What if I have a concern after my visit?
Contact us as soon as possible. Complimentary adjustments may be provided in accordance with our policies.
Can I return a product?
Retail sales are final. Defective items may be exchanged within 7 days with a receipt.
Are memberships and series refundable?
Memberships and prepaid series are non-refundable and non-transferable.
How do I reach you?
Call or text (202) 864-6930. Email gt@dclashbar.com. Compliments, concerns, training and careers: contact us. Or stop by the studio at 1633 Wisconsin Ave NW.