where are you located?
Our address is 1633 Wisconsin Avenue NW Washington, DC 20007.
do you have parking?
We do not have a dedicated parking lot. There is street parking which is limited to 2 hours. Street parking costs $2/hr on Wisconsin Ave (where our store is located), but is free on the side streets. We recommend parking on Reservoir and Wisconsin or Q and Wisconsin which are the cross streets closest to us.
what if I cancel my appointment?
Understand the cancellation policy before booking. We require a credit card on file to book any service. Clients have 24 hours to cancel or reschedule an appointment. If an appointment is canceled within 24 hours prior to the service, 50% of the service will be charged to the credit card on file. Reschedules are allowed up to 1 time within the 24 hour period. No shows will result in a 100% service charge to the card on file.
what are your other policies?
If you are more than 15 minutes late to your appointment, we reserve the right to reschedule or cancel your appointment.
We recommend avoiding use of mascara, not only because it isn't needed, but also because it impacts the quality of service you receive during a follow up appointment. Our sessions are limited to the amount of time allotted to the service you select. The time spent removing any mascara from extensions will take away from time that could be used towards application.
Please avoid multitasking during your treatment unless absolutely necessary. While in service, you can take this time to relax. Taking phone calls, holding conferences, or rising and standing during a service will interfere with quality application.
Is it customary to leave a tip?
In the beauty industry, gratuity is not included in your service price. Gratuity is a reflection of your satisfaction with your service and 15-20% is standard. Gratuity is never required if your expectations were not met. For your convenience, we accept credit card and cash gratuities.